The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader Beechfield Health Care (hereafter referred to as We) belonging to the company Beechfield Health Care, whose headquarters is situated at Clonminam Business Park Portlaoise Co Laois and registered on the register of companies and commerce in Ireland. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Beechfield Health Care as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.
There are 4 methods in place to put through an order:
- by Internet on our site: https://www.heartsave.ie 24 hours a day and 7 days a week.
- by email: firstname.lastname@example.org
- By telephone at 057 86 82304 (calls charged at national rate)
- By Post accompanied by a copy of your order and your method of payment addressed to: Beechfield Health Care, Customer Service Department,Clonminam Business Park, Portlaoise Co Laois. We will then send you a confirmation by e-mail. Beechfield Healthcare Ltd only accepts orders once it has delivered the goods. Processing of a payment and acknowledgement of an order does not constitute a legally binding contract .
3. PRODUCT INFORMATION
Beechfield Health Care takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.
The prices indicated on the Site are in Euros and include all taxes but do not include delivery. The possible delivery costs are indicated for the User as products are chosen and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any time but will apply the current rates as indicated to you on the site at the time the order was placed.
We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.
Please note that we will honour your order while stock is available.
In the event where one of the products ordered is not in stock, we will contact you in less than 15 days as of your order date to inform you how long it will be before we are able to deliver the product.
6. DELIVERY METHODS
The products bought on the Site will be delivered to Ireland.
Your goods will be delivered to the address you indicated when you placed your order.
Beechfield Health Care offers 1 method of delivery:
We send out all our deliveries by courier as this enables us to ensure your is received by you in good condition and also we have confirmation of delivery so we know you received your order on time also.
7. SECURE PAYMENTS
Beechfieldhealthcare.ie uses Realex to guarantee the security of your payments.
Beechfield Health Care has chosen to assure payment security with Realex by encrypting the connection when transmitting information on the network with realex.
When you see the payment sign, you will know that your payment is secure.
The name Beechfieldhealthcare.ie may appear on your bank account statement.
Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons. Beechfield Health Care offers 2 methods of payment: by credit card (Debit card, Visa or MasterCard), and also we accept bank drafts via post however in this instance your order will not be processed till we receive payment.
To pay by credit card, your account will be debited when your order is forwarded on condition that we have received pre-authorisation for your account. If sufficient funds are not available, your order will not be taken into account.
8. RIGHT OF RETRACTION “ SATISFIED OR REIMBURSED
Beechfield Health Care allows you 7 working days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice.
We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.
The present right of return only applies to products that are returned in their original, complete packaging (accessories, user guide etc.), and in working condition. Any product that has been damaged, or is not in its original packaging, or packaging that has been worn beyond simply opening the product will not be refunded.
If the product is returned within 7 days of its delivery (the post mark being proof thereof), the User will be reimbursed by bank transfer if payment was made by bank card.
For any returned package, please go to your account space and follow the return policy instructions.
Please note that shipping fees are the client’s responsibility except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipment of returned goods).
For the period covered under warranty, the client must return the product to Beechfield Health Care After sales, Unit A15 National Enterprise Park, Portlaoise, Co Laois, Ireland.
10. GUARANTEES AND AFTER SALES SERVICE
All of the products we sell benefit from:
- The legal guarantee of conformity;
- The legal guarantee from hidden flaws;
- The manufacturer’s guarantee for a period defined by the product purchased and the brand. Shipping fees of the products are the customer’s responsibility.
However, if the product does not conform to the product description, shipping fees will be reimbursed to the customer.
For any returned package, please go to your account space and follow the return policy instructions.
Beechfield Health Care will handle possible repairs with the manufacturers.
Whatever the problem is with your product, you must attach with the defective product, a copy of your invoice, the warranty (in the box).
Please note, legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.) or by the user’s faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables.
The manufacturer’s warranties sold by Beechfield Health Care do not cover:
- Replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.)
- The abnormal use or non-conforming usage of products.We ask that you consult the user’s manual provided with the products
- Malfunctioning due to accessories (power cables etc)
- Damage from external sources (shocks, accidents, electricity current fluctuations etc)
In all cases, Beechfield Health Care will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons. In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Administrative fees will be requested if payment for the estimate is not made. If the User agrees to the estimate, a cheque will be issued to Beechfield Health Care and will correspond to the estimate amount, and ought to be sent to us.
11. LITIGATION AND RESPONSIBILITY
This contract shall come under Irish law. Beechfield Health Care will not be held responsible should our contract with you fail, for example, because of an Act of God, such as defined by Irish courts, or because of the User’s fault, or because of some unforeseen or insurmountable problem with a third party. We remind you that it is wise to save your data for purchased products. Beechfield Health Care will not be held liable for the poor use and their consequences on the products purchased from our Site.
12. COMMENTARY, CRITICISM, COMMUNICATION
Any opinions left by Beechfield Health Care Users are screened and moderated by the marketing team.
If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…),Beechfield Health Care reserves the right to refuse it or to modify it.
13. PROTECTION OF PERSONAL DATA
Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order.
By registering on the Site, you agree to provide us with sincere and true information as it concerns you.
Beechfield Health Care is authorised to extract, handle and use information that concerns you.
This information is the subject of computer processing.
This activity is strictly regulated & Confidential.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of January 6th 1978). You can at any time make a request to Beechfield Health Care to find out what personal information they contain concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional emails when you registered on the Site, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further emails from us by on the link created for this purpose and inserted at the bottom of each page of our or our partners’ emails. Only Beechfield Health Care has information regarding you.
If you so accepted as of registration on the Site, Beechfield Health Care and its contractual partners may send you information in the form of specific and occasional promotional operations.
14. INTELLECTUAL OWNERSHIP
All the content on the Beechfield Health care site (illustrations, texts, names, brand names, images and videos) is the property of Beechfield Health Care, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Beechfield Health Care.
All information, content, files and software offered by our services is protected by Irish and International law concerning intellectual ownership and copyright.
Beechfield Health Care cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
Beechfield Health Care will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.